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How We Operate Within Legal Boundaries

7999 det sets out the terms under which your account is opened, used, and managed. Access to this platform depends on your local law and whether you are in an eligible region — we do not override that, and we do not make eligibility…

Account TermsJurisdiction NoticeData HandlingPolicy ContactEligibility Conditions
7999 det How We Operate Within Legal Boundaries
POLICY CONTACT

How to Reach Us on Legal and Account Matters

Legal questions, account disputes, or requests to review your data all go through the same support path. Give us your account details and a clear description of the issue — we work through the record on our end and come back with a documented response. For payment disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you contact us.

Account Support Raise account or legal queries through our main support channel. Include your account ID and the relevant transaction reference for a faster resolution.
Data Requests To request a copy of your account data or ask about how we handle your information, contact support and mark your message as a data request.
Policy Queries Questions about specific clauses, eligibility conditions, or jurisdiction-related concerns can be sent to our policy contact path through the same support channel.
ACCOUNT SECURITY

How We Handle Your Data and Account Access

Your account data stays within the platform. We do not sell it, and we do not share it with third parties beyond what is required for payment processing — which means bKash, Nagad, and Rocket see only what is necessary to complete a transaction. Session data, payment history, and account activity are retained for the period required to manage disputes and meet any applicable legal obligations. You can request access to your own data at any time through support. Account security runs on standard encryption.

Data Retention We keep account and payment records for as long as required to manage disputes and comply with applicable obligations. You can request a summary of your data through support at any time.
OTP Login Security Every login requires an OTP sent to your registered mobile number. No session opens without that code, which means account access stays tied to a device in your possession.
Payment Data Handling bKash, Nagad, and Rocket transactions are processed under our payment partner terms. We store references and timestamps but not your full wallet credentials.
Cookie and Tracking Policy We use session cookies to keep you logged in and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings.

Questions We Get About Legal Terms

These cover the questions that come up most often around account conditions, eligibility, data rights, and how to raise a dispute. If your question is not here, contact support directly.

Accounts are open to individuals in regions where this type of platform is lawfully accessible. Eligibility depends on your local law — it is your responsibility to confirm that before opening an account.

The governing law is set out in the full terms document available on request. Jurisdiction depends on where the platform is registered to operate, and local law in your region may also apply.

Contact support through our main channel and mark your message as a data request. We will compile your account and transaction history and send it to the contact details on your account.

Account data is retained for the period required to manage any outstanding disputes or legal obligations. After that retention period ends, data is deleted in line with our internal data handling policy.

Contact support and include your transaction reference number and the date of the payment. We check our records against the payment rail log and respond with a documented outcome.

Yes. Contact support and request a written copy of the terms applicable to your account. We will send the current version to the contact address registered under your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.